Patient Feedback

I am finally listened to! I have struggled for most of my life with my mental health, having it constantly ignored by family, friends and other professionals to a point where I started to feel invisible and would self destruct even further. I have been in dark dark places, knowing I needed help but too scared to speak up!! I started to question whether there was any point in living as I couldn’t continue to live a life feeling so depressed and worthless. I am so pleased I can now easily access mental health professionals within my GP surgery, who I can see face 2 face, or via phone if I choose, who show empathy, are extremely knowledgeable, patient, don’t rush me, and actually listen to my needs. Alongside prescribing me medication for my mental health which I have desperately needed for so long, I have now been referred to a specialist mental health service who can help me further. I feel I can now have hope for my future and feel grateful there is help out there! I finally feel there is a reason to live!! I could never thank you enough

Emma is very knowledgeable, kind, compassionate, takes time to listen to me about what I actually want. I feel this new role is an asset to my GP practice, and I feel without Emma’s support my mental health would still be declining, however I am now back on the right track to becoming mentally well again. I couldn’t have done it without her help!

Hooray, I am so glad my surgery now has a mental health specialist! It has been needed for so long, as so many people in this area struggle with their mental health but darent tell anyone for fear of being stigmatised or feeling silly. GPs are great, but we all know they are over- stretched and appointment time is limited. Due to struggling with my anxiety for many years, I do not  want to feel rushed- its hard enough to just pluck up courage to make the appointment! I spoke to a nurse today over the phone which helped reduced my anxiety by not having to attend the surgery. She was excellent, calming, funny, and really knew how to put me at ease, and gave me strategies of how I could help myself in times of increased anxiety. We are going to trial medication which I hope will help me even more, and when I am ready, she Is going to help me refer for ongoing therapy if I still need it. I hope all surgeries can offer their patients the same level of care I have received.

Stacey’s empathy, patience, and professionalism are making a tremendous difference in my journey towards better mental health. I particularly appreciate how she always takes the time to listen to my concerns and offers thoughtful and practical advice that truly helps me cope and heal. Stacey’s compassionate approach creates a safe and trusting environment, allowing me to open up and make significant progress. Her encouragement and understanding gives me the strength to face my challenges and continue working towards recovery. I would like to take this opportunity to thank Stacey for going above and beyond to provide such outstanding care. Her dedication and kindness will have a lasting impact on my life, and I am incredibly grateful for everything she does.

Emma made me feel at ease immediately, she gave me as much time as I needed to explain how I’ve been feeling and what I’ve been through in my life. I didn’t not feel rushed, or judged. Emma gave me various options for where I could access support, and gave me lots of information so I could make informed decisions. She continued to support me until therapy commenced, and without her help I’m not sure I’d still be alive today.

Stacey has been helping me through a very difficult time and I couldn’t thank her enough, she has been respectful very caring and very understanding!

Just want to say thank you to Emma. I have spent years of being batted from one mental health team to another, starting from scratch each time which is exhausting, and often being knocked back leaving me with no help whatsoever. The short time I have spent with my nurse I can tell she is very knowledgeable, has my best interests at heart, has good links with the other mental health teams, and will finally be my voice to get the help and support I need. Thankyou for spending time to listen to me, and for all the support and time you have given me.

I was grateful to see the mental health nurse as I knew I needed help to try get myself through the stress anxiety and lack of sleep I was getting. I felt she treated me with respect and empathy and listened to how I was feeling. I have a follow up appointment to see if there is any change in my health as she requested me be prescribed medication to help and was seen by a GP the same day. She informed me about therapy for my anxiety and stress as she thinks it would be good for me. I have yet to contact them. I could not fault anything about my appointment with the nurse she was very professional in her role.

I was supported by nurse Emma today, she was so patient with me, listened to me, let me laugh, cry. I woke up today feeling like my world had no future, however Emma has showed me there is help out there if you want it. Emma has arranged therapy for me, and I am so thankful for her time and support today.

Amazing! Always put off ringing about my anxiety as I was too anxious to make the call or attend! However I was offered a phone appointment and I finally feel listened to, and getting the help I need!

She made me feel at ease and able to talk freely about my feelings.

Stacey made me feel at ease, she was patient and understanding with me.